Sports / App
This page covers the questions we hear most often — account access, wallet connections, game navigation and how your transaction history is stored. If you have a question not covered here, our support team is reachable through the contact routes listed below.
Before diving into the detailed questions, it helps to understand a few structural facts about how the lobby and account system are built. These shape nearly every answer on this page — from how you navigate between Spaceman Crash Play and live tables, to where your OVO or GoPay transaction record appears after a deposit. Each point below reflects something you can verify directly in your account rather than a claim we ask you to take on trust.
One account wallet covers slots, live casino and sportsbook without needing separate balances. When you move from Spaceman Crash Play to a live table, your available amount is the same number you see in the header — no transfer step between sections.
Every title in the lobby carries its studio label — CQ9, Bigtime Gaming, Joker or Pragmatic Play — so you can filter by studio before opening any game. RTP information is displayed only where the studio or game itself exposes it; we do not add our own figures.
Every deposit and withdrawal processed through OVO, GoPay or Bank Transfer appears in your account transaction history. You do not need to contact support to retrieve a record; the full list is in your account dashboard after login.
Your session state carries across devices. Start on a mobile browser, continue on desktop — the wallet balance, active game category and account status are consistent. No app download is required to access the full lobby from a mobile browser.
The three main areas of the lobby — slots, live casino and sportsbook — each have a different game structure, but the account layer connecting them is identical. You use the same login, the same wallet balance, the same OVO or GoPay deposit history and the same support contact routes regardless of which area you are in. The differences are about game format, not account mechanics. Slots from CQ9 or Pragmatic Play run on reels with bonus rounds and prize mechanics you trigger independently. Live casino tables run in real time with a human dealer and fixed round timing. The sportsbook — where football markets including Liga 1 coverage sit — operates on odds-based markets that update before a match starts. None of these differences affect how your wallet is funded, how your transaction record is stored or how you reach support.
Reel-based titles from CQ9, Bigtime Gaming, Joker and Pragmatic Play. Each title runs independently; session length is your choice. Bonus rounds and prize mechanics are built into the game by the studio — we display RTP only where the studio exposes it.
Real-time tables with live dealers — Baccarat, Roulette and others. Round timing is set by the table schedule, not by you. The same wallet balance you use for slots funds your live table seat; no separate account or transfer is needed.
Football-led markets, including Liga 1 and European fixtures, priced by odds. Bet selections are confirmed before match start unless the market is marked as in-play. Availability depends on local law and eligible regions; check your account for active markets.
Across all three areas: one login, one wallet, one transaction history and the same support routes. A deposit via GoPay appears in history whether you used it to fund a slot session or a sportsbook selection. Support contacts are identical from every section of the lobby.
Trust on a platform comes from what you can verify in your own account, not from claims on a page. Below are four points you can check directly — either in your account dashboard after login or through the support routes we publish. If any of these do not match what you see after logging in, our support team is the right place to raise it. We do not ask you to accept anything on our word alone; the account view is the evidence.
Every OVO, GoPay and Bank Transfer transaction is logged with a timestamp and status in your account history. You can check whether a deposit has been credited or a withdrawal has been processed without contacting support — the record is already there.
Each game in the lobby shows its studio — CQ9, Bigtime Gaming, Joker or Pragmatic Play — on the game card before you open it. This is a verifiable fact: the label is visible in the lobby without opening the game or reading any external source.
Support contact paths are published in the Help section. You do not need to be logged in to see them. We publish the routes because we want you to be able to reach us without hunting through the site — they are in the same place every time.
Your wallet balance and session state are the same on mobile and desktop. If the numbers differ between devices, that is something to raise with support immediately — it should not happen, and the transaction log will show the correct figure.
Some questions need a direct answer rather than a page. If your account is locked, a GoPay deposit is not showing in history, or you need to update your registered wallet details, the support routes below connect you to the team. Account-specific issues — anything involving a transaction amount, wallet status or login problem — should always go through a direct support channel so we can check your account record directly. The FAQ handles common questions; support handles everything else.
The live chat button is visible in the lower corner of every lobby page, including when you are inside a game category. Use it for account questions, deposit status checks or anything where you need a response while still in session. Available during operational hours shown in your account.
For non-urgent questions — account document submissions, wallet verification follow-ups or written confirmation of a transaction — email is the right route. Contact address is published in the Help section. Response timing depends on queue; check your inbox including the spam folder.
Your account dashboard includes a Help section with the current support routes, published contact addresses and the transaction log. Before contacting support, check the transaction history tab — many deposit and withdrawal questions are answered there without needing to wait for a reply.
These figures describe the structural shape of what indopromax has built — game categories available, payment rails connected, device access paths and language support. They are the kind of facts you can verify in the lobby and account settings yourself, without taking our word for them.
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Most questions that come through our support channel fall into a small number of categories: how deposits via OVO, GoPay or Bank Transfer are recorded; how to navigate between game categories without losing your session; what to do when a wallet verification step appears at login; and how live casino table availability compares to slots. This page is built around those real patterns — not a generic checklist. Each question below reflects something a real account holder has asked. The answers tell you where to look in your account rather than giving you a general description of how things work.
The questions below cover the account, payment and game navigation topics we hear most. Each answer points to a specific step or location in your account rather than a general description. If your question is not listed here, the support routes in the section above are the right next step.
Open your account transaction history tab — it is inside the dashboard after login. Find the deposit entry and check its status. If the status shows pending, the process is still running and no action is needed yet. If it shows failed, contact support through live chat with the transaction reference number visible in your GoPay app.
OVO is available as both a deposit and withdrawal route, subject to your account wallet being verified. The withdrawal form in your account will show the available routes based on your verified wallet details. If OVO does not appear as a withdrawal option, check whether your OVO number is confirmed in the account settings tab.
The lobby has a studio filter visible above the game grid. Select the studio name — Pragmatic Play, CQ9, Bigtime Gaming or Joker — to narrow the catalogue to that studio's titles only. RTP figures are shown on the game card only where the studio itself exposes that data; we do not add or adjust those numbers.
Yes. One wallet covers all areas of the lobby — slots, live casino and sportsbook. You do not move funds between sections; the balance shown in the header is the same number available across all three. Your Bank Transfer or GoPay deposit history reflects all transactions regardless of which area you used the funds in.
The sportsbook includes football markets — Liga 1 matches and European fixtures are the primary categories. Market availability depends on local law and eligible regions; the active markets shown in your account reflect what is currently accessible in your area. We do not fabricate odds or match data; all prices are live at the time the market is open.
Go to Account Settings after login and locate the payment methods section. Follow the fields and verification steps shown there. For Bank Transfer changes, an account verification step may be required before the new number becomes active for withdrawals. If the update option is greyed out, contact support through the Help section to proceed.
The current state of anything running on your account is shown in your account dashboard after login — not on a public page. Log in and navigate to the relevant section of the dashboard; what is displayed there is what applies to your account at that moment. Support can confirm the same details if the dashboard entry is unclear.