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These terms set out the rules that apply when you open an account and use indopromax services — including how we handle transactions through OVO, GoPay, and Bank Transfer, and what you can expect from us in return. Access and eligibility depend on local law and are available where local law permits in Indonesia.
When you create an account on indopromax, you enter into an agreement with us that governs every session, every transaction, and every support request you make. These terms apply to all account activity, including deposits processed through OVO, withdrawals routed via GoPay, and records generated by Bank Transfer transactions. We keep a full transaction log accessible from your account dashboard after login — that record is yours to review at any time. We update these terms when our services change. The current version is always shown in your account settings. If you continue using the platform after an update is posted, that counts as acceptance of the revised terms. If a particular provision conflicts with local law in Indonesia, that provision applies only to the extent local law allows. Nothing in these terms removes any rights you hold under applicable Indonesian consumer protection regulations. Where access or eligibility is discussed, availability depends on local law and the region in which you are located.
OVO deposit and withdrawal activity falls within these terms. Transaction records are stored in your account wallet history.
GoPay transfers are subject to the same account-level terms. Check your dashboard for the current transaction status after each transfer.
Bank Transfer records appear in your account history. These terms govern the timing and conditions under which funds are credited.
These terms cover your account, the games you access — including titles from CQ9, Bigtime Gaming, Joker, and Pragmatic Play — and the transactions you make. They do not extend to third-party services that operate independently of indopromax.
Login credentials, session management, and account security settings are all governed by these terms. You are responsible for keeping your login details private.
All deposits and withdrawals processed through supported payment rails — OVO, GoPay, Bank Transfer — fall within this policy. Disputes follow the process described in your account support section.
Game content from our studio partners is provided under licence for your personal use. These terms set out how you may access and interact with that content.
Payment providers such as OVO and GoPay operate under their own terms. We are not liable for actions or decisions made by those services on their end.
You have several practical options for managing how your information is held and used. Your transaction history — including all OVO, GoPay, and Bank Transfer activity — is accessible from the wallet section of your account dashboard at any time after login. If any account detail is incorrect, you can submit a correction request through the support channel listed in your account profile. We aim to process corrections promptly, though response time depends on verification steps required on our end. If you have a question about how a specific term applies to your situation, the support team is reachable via live chat and email. For formal requests — such as asking us to review how your account data is held — use the email address shown in the support section of your account settings. Keep a copy of any request you send so you have a record of the date it was submitted.
All transaction records are in your account wallet dashboard. Log in and navigate to the history tab to see a full list of deposits and withdrawals.
Submit a correction through the support form in your account profile. Provide the specific field you want changed and the correct information.
Contact support via live chat or email if a term is unclear or you need clarification on how a policy applies to a specific transaction or game session.
For formal requests about how your information is handled, send a written request to the email address shown in your account settings support section.
If something in these terms is unclear or you need to act on a specific clause, the support paths below connect you to the right team. For transaction questions tied to OVO or GoPay, the live chat route is the fastest way to get context from your account record.
Available from your account dashboard. Start a chat session to ask about a specific term, dispute a transaction record, or request clarification on account policy.
Send formal requests — corrections, policy questions, account reviews — to the email address listed in your account settings. Include your account ID in the subject line.
Your account settings panel shows the current version of these terms, your transaction history, and the contact options available to you at any time after login.
Account data is held to support the services you use — session management, transaction processing via OVO, GoPay, and Bank Transfer, and support responses. We do not retain data beyond what is needed for those purposes, and we do not share account details with third parties except where required to process a payment you initiated or to comply with applicable Indonesian law.
We use session cookies to keep you logged in and to maintain your lobby state across game categories. You can manage cookie preferences through your browser settings, though some features require session cookies to work.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately via the live chat option in your account dashboard.
Transaction records are retained for the period required under applicable law. You can view your full history in the wallet section of your account at any time after login.
To request a correction to your account data or ask how your information is held, use the email address shown in your account settings. We will confirm receipt and follow the process set out in these terms.
Common questions about what these terms cover, how to act on them, and where to find the information you need.
The current version is always shown in your account settings after login. We update it when our services change, and the date of the last revision is displayed at the top of the policy page in your account.
Yes. All transactions processed through OVO, GoPay, and Bank Transfer on indopromax are governed by these terms. The full transaction record for each payment is stored in your account wallet and available to review at any time.
Open the wallet history in your account dashboard and identify the transaction in question. Then contact support via live chat or email with your account ID and the transaction date. We will check the record against our system and respond through the same channel.
Yes. Send a written request to the email address listed in your account settings support section. Include your account ID and specify what you need. We will confirm receipt and handle the request in line with applicable Indonesian law.
Where a provision conflicts with applicable local law, that provision applies only to the extent the law allows. Nothing in these terms removes rights you hold under Indonesian consumer protection regulations. Access and eligibility depend on local law and the region where you are located.
Go to your account profile and submit a correction request through the support form. State the specific field you want updated and provide the correct information. Our team will verify the request and confirm the change once the required checks are complete.