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This page sets out the legal framework that governs your access to indopromax and what we owe each other when you use this platform. Access to our lobby, wallet, and account features depends on local law and is available only where eligible under applicable regulations in your region.
indopromax operates under a jurisdiction-dependent model — what you can access, transact, and withdraw is determined by the laws and regulations applicable in your region at the time you use the platform. We do not represent that all features are available everywhere, and we will always defer to local regulatory requirements over any general service description on this site. Your account is governed by the version of these terms in force at the time of each session, not a fixed historical copy. When our terms are updated, the current version takes effect for new activity from the date of publication; your transaction records and account history remain yours to review at any time through the account dashboard after login. Payments processed through OVO, GoPay, and Bank Transfer are subject to the operating rules of those respective payment networks in addition to our platform terms — where a conflict exists, the stricter requirement applies. We do not override the terms of those payment rails, and any limitation imposed by OVO, GoPay, or Bank Transfer on a transaction is outside our direct control. Questions about a specific transaction can be raised with our support team, who will identify whether the issue sits with the platform or the payment network and route your query accordingly.
OVO payment rules apply alongside platform terms.
GoPay network conditions govern GoPay-routed transactions.
Bank Transfer is subject to your bank's own processing rules.
Access depends on local law where you are located.
Not every aspect of your experience with the platform sits under the same set of rules. Understanding the scope helps you know where to direct a question — whether that is an account access issue, a transaction record, a content matter, or something involving a third-party service you reached through our platform.
Login credentials, session management, and account verification are fully within the scope of this policy. If access is interrupted or disputed, our support team handles it directly under these terms.
Deposits and withdrawals processed via OVO, GoPay, or Bank Transfer are covered for the platform side of the transaction. The payment network's own rules govern the network-side handling separately.
Game content supplied by CQ9, Bigtime Gaming, Joker, and Pragmatic Play is governed by those studios' own licensing agreements. We make their titles available in our lobby but do not own the underlying game software.
Links, integrations, or tools that redirect you outside indopromax are outside the scope of this policy. We are not responsible for the terms, data practices, or availability of external services.
This policy is not only a set of obligations — it also gives you concrete paths to take action on your own account. You can review your full transaction history directly inside your account dashboard after login; every deposit and withdrawal processed through OVO, GoPay, or Bank Transfer is recorded there with a timestamp and status. If any account detail — such as a registered email address or contact number — is incorrect, you can request a correction through the account settings page by following the update fields and verification steps shown there. Where a billing or transaction record does not match what you expect, raise the specific transaction reference with our support team rather than a general query; this gets you a faster, more accurate response. All requests related to account data, record access, or corrections are handled according to the retention and response practices described in the Trust section of this page.
Your full transaction log is available in the account dashboard. Filter by date, payment method, or status to locate a specific record — no need to contact support for standard history.
Update registered contact details through the account settings page. Follow the verification fields shown there; changes take effect once the confirmation step is completed.
For any policy question — about scope, data handling, or a specific transaction — submit a query through the support channel with your account reference and the relevant transaction ID where applicable.
Our team can escalate a data or access request if the standard dashboard path does not resolve it. Requests are logged and responded to in the order received.
For legal or policy questions that go beyond what this page explains, three contact paths are available. Include your account reference number in every message so we can pull your records without delay.
Open the chat icon from any page inside your logged-in account. Describe the policy or account issue and our team will respond directly — this is the fastest path for transaction disputes.
For formal written queries — including data requests or correction notices — use the email address listed on the Contact page. Include your account ID and the nature of the request in the subject line.
The Help Centre contains answers to common legal and account questions, including how to read your transaction record, what each account status means, and how correction requests are processed.
Account security and data handling sit at the centre of how we run the platform. Your session data, wallet balance, and transaction records are stored with access controls that limit who inside the platform can view them. Cookies are used to maintain your login session and to remember your lobby preferences — you can review and adjust cookie settings through the preference panel shown in your account after login.
Personal details you provide at registration are used only for account verification, transaction processing, and support. We do not share them with third parties outside of payment processing through OVO, GoPay, or Bank Transfer as required to complete your transaction.
Session cookies keep you logged in across pages. Preference cookies remember lobby settings. You can manage these from the cookie preference panel inside your account; disabling session cookies will require you to log in again each visit.
Transaction records are retained for the period required under applicable local regulations. You can access your own records at any time from the account dashboard. Requests to correct or delete data follow the process in the Your Account Rights section above.
To request a change to account data, submit through the support email listed on the Contact page with your account ID and the specific record or field in question. Changes are confirmed by email once processed.
If something on this page raised a question, the answers below cover the situations we hear about most often.
Access to the platform and its legal framework depends on local law in your region. Where indopromax is available under applicable Indonesian regulations, these terms apply to your account, transactions, and use of the lobby. Check your account dashboard for the current access status shown for your region.
Yes. Your full transaction history — including every OVO, GoPay, and Bank Transfer record — is available in the account dashboard after login. Each entry shows the amount, method, timestamp, and status. No support request is needed for standard history; contact us only if a record appears incorrect.
Go to account settings after login and follow the update fields shown there. A verification step is required before the change takes effect. If you cannot access the settings page, raise a correction request through support email with your account ID and the detail you need updated.
Transaction records and account data are retained for the period required under local regulations, regardless of account activity. You can request a summary of your data or ask about the deletion process by contacting the support email listed on the Contact page with your account reference.
Account access, session management, and platform-side transaction handling are within scope. Game content from studios such as CQ9, Pragmatic Play, Bigtime Gaming, and Joker is governed by their own licensing. Payment network rules for OVO, GoPay, and Bank Transfer apply on the network side. Third-party links outside the platform are not covered by this policy.
Use the support email on the Contact page. Include your account ID, the transaction reference or date in question, and a brief description of the issue. For faster routing, note in the subject line whether it concerns a payment, an account access matter, or a data correction — each follows a different internal path.