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This Privacy Policy explains exactly what data indopromax collects when you use your account, how we store it, and the choices available to you under applicable local law. Your account details, wallet activity through OVO, GoPay, and Bank Transfer, and session records are all covered here.
When you open an account on indopromax, we collect the information you provide during registration — your name, contact details, and the credentials you set. Each time you fund your wallet or withdraw through OVO, GoPay, or Bank Transfer, a transaction record is created and linked to your account. We retain these records for as long as your account remains active and for a period after closure, as required by applicable regulations in the regions where we operate. We do not sell your personal data to third parties. We may share limited data with payment processors — specifically the rails you use, such as OVO, GoPay, or Bank Transfer — solely to complete your transaction. Session and device data collected during your visits help us maintain account security and detect unusual access patterns. You may request a summary of the data we hold about you at any time by contacting our support team through the channels listed on this page. Any changes to this policy are reflected in the updated version posted here; continuing to use your account after an update constitutes your acknowledgement of the revised terms, where permitted by local law.
Transaction records tied to OVO payments are stored against your account and available for your review in the transaction history section after login.
GoPay wallet activity, including deposit and withdrawal entries, is logged per session and accessible from your account dashboard at any time.
Bank Transfer records include reference numbers and amounts. These are held securely and can be cross-checked with your bank statement for verification.
Not every interaction with indopromax falls under the same part of this policy. The table below distinguishes four areas so you know exactly which data practices apply to your situation.
Login credentials, session tokens, and device identifiers collected when you sign in are covered fully by this policy. We use this data only for authentication and account security — never for marketing to third parties.
Payments made through OVO, GoPay, or Bank Transfer involve data shared with those payment processors. Our policy governs what we send them; their own policies govern what they do with it on their end.
Game session data — which titles you open, session duration, and game outcomes recorded on our system — is covered by this policy. This data is used for account integrity, not shared externally except where law requires.
Links or tools from third parties embedded in or alongside the lobby are not governed by this policy. If you follow an external link, the privacy practices of that destination apply from that point forward.
Your account is yours to manage, and this policy exists to make that practical. You can ask us what personal data we hold at any time — the request goes to our support team and we respond through the same contact channel you used. If your registered name, contact number, or email address needs correcting, you can update most details directly in your account settings page after login; for changes that affect verification status, contact support with the relevant documentation and we will walk through the update steps with you. You also have the right to ask us to close your account and explain what happens to your data afterward — retention timelines depend on applicable local law and the region in which your account was opened. Raising a question about how a specific data point is used does not require you to close your account; a support inquiry is enough to start the review. All rights listed here are subject to local law and available where that law permits.
Log in and open the transaction history section to see payment records for OVO, GoPay, and Bank Transfer. For a full data summary, contact support and request an account data export.
Most profile fields are editable in your account settings. For identity-linked fields, submit a correction request through the support channel with the detail you want updated.
If you have a question about a specific data point — how it was collected, why it is retained, or who can see it — send it to our support team. We respond through the channel you used to contact us.
A closure request can be submitted through support. We will confirm what data is deleted immediately and what is retained under applicable legal requirements before processing the closure.
If something in this policy is unclear or you need to act on a data right, these are the direct routes to our team. Choose the channel that suits you — we handle policy and data questions through all three.
Open the live chat widget from any page on indopromax. Describe your privacy question or data request and our team will respond in the same session where possible.
For formal data requests — exports, corrections or closure inquiries — send an email through the contact address shown in your account dashboard after login. Include your registered account identifier.
The Help Center, accessible from your account menu after login, contains the current version of this policy and a submission form for data-related queries. Check there for the most recent policy update date.
Account security and data handling are built into the platform at the session level, not added as afterthoughts. Here is how each area works in practice across your account.
We use session cookies to keep you logged in across page loads and to detect unusual access attempts. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality. No cookie data is sold to advertisers.
Access to your account data is restricted internally — only the functions that require it (authentication, transaction processing, support queries) can read it. Payment data transmitted through OVO, GoPay, or Bank Transfer is handled by those processors under their own security standards.
We keep your account and transaction records for as long as your account is open and for a period after closure as required by local regulations. The exact retention window depends on applicable law in your eligible region. You can ask support for the specific timeline that applies to your account.
When we update this policy, the revised version is posted at indopromax/privacy-policy/ with an updated date at the top. For material changes, we aim to notify you through your registered contact method before the change takes effect, where local law requires this.
These are the questions we receive most often about how this policy works. If your question is not answered here, contact support directly through the channels listed above.
At registration we collect the name, contact details, and login credentials you provide. Once you transact, payment reference data tied to OVO, GoPay, or Bank Transfer is also recorded. Session and device identifiers are captured on each login for security purposes.
Yes. Log in and open the transaction history section for payment records. For a broader data summary — including profile data and session logs — submit a data export request to our support team through live chat or the email address shown in your account dashboard.
We share only what is necessary to process your transactions — limited payment reference data goes to OVO, GoPay, or Bank Transfer as applicable. We do not sell personal data. Data may also be disclosed where required by applicable law in your eligible region.
Most profile fields are editable in your account settings page after login. For identity-linked details that affect verification status, contact our support team with the corrected information and the documentation needed, and we will process the update from there.
Retention timelines depend on local regulations applicable to your account's eligible region. When you request closure, support will confirm which data is deleted immediately and which must be kept for a defined period under those regulations before your request is processed.
Transaction reference records tied to OVO, GoPay, and Bank Transfer payments are retained for the legally required period even after account closure. You can request a copy of these records before submitting your closure request through the support contact channels on this page.